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Job Summary:
The Level 2 AI Business Analyst serves as a cross-functional partner between Enterprise IT Operations and the other business units, helping to scope, design, and deliver AI-driven solutions across the Enterprise. You will work more independently to identify use cases, gather and translate requirements, and contribute to the configuration and deployment of agentic AI systems, automations, and ambient monitoring tools. This role is suited for someone with a few years of experience who is ready to take ownership of projects and help modernize IT processes through AI integration and smart tooling.
Job Expectations:
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Design and test a range of AI-powered bots and workflow automations, including those for ticket triage, endpoint automation, and user self-service.
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Support prompt engineering, tool configuration, and data validation for Gen AI tools.
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Assist with implementing and evaluating Ambient AI systems that monitor IT environments or trigger proactive responses.
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A keen understanding of the risks associated with AI implementation, including data privacy, algorithmic bias, and ethical considerations.
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Partnering with all business units to identify automation opportunities by analyzing and documenting processes; assessing feasibility for Gen AI Integration.
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Directing meetings, interviews, and workshops to gather requirements and design solutions.
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Documenting process workflows, creating technical designs, release notes, and other project documentation to support development, security, operations, and maintenance of a project.
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Collaborate with business stakeholders, agile team members and project managers to ensure timely delivery of project deliverables
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Work with team members to proactively identify, communicate and resolve issues and risks that impede the execution and/or success of projects assigned
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Create how-to guides and internal documentation for new Gen AI tools.
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Help run internal demos or training sessions with non-technical users.
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Be available to work after hours and provide support for a 24/7 operation
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
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Exposure to scripting/Gen AI/automation tools (e.g., Python, PowerShell, Google Apps Script, RPA).
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Experience assisting with or deploying IT chatbots, ticket routing agents, Gen AI automation.
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Understanding of ITIL service processes (incident, change, knowledge management).
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Exposure to Agentic AI frameworks (e.g., AutoGen, CrewAI) and Ambient AI systems (proactive monitoring, alerts).
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Knowledgeable on agile-driven development using Scrum methodology and use of Kanban Boards
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Strong communication skills and attention to detail when documenting or explaining technical workflows.
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Be available to work after hours and provide support for a 24/7 operation
Experience Requirements:
3+ years of experience as a Business Analyst, with a significant focus on delivering AI/ML projects. Proven experience with a variety of AI tools, platforms, and methodologies.
Education Requirements:
A Bachelor's degree in a relevant field such as Business Administration, Information Systems, Computer Science, or a related discipline. A strong academic record demonstrating an interest in technology and data is often a plus.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-JC1
The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
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