Member Support Representative II - Verifications

📋 Description

• Conduct inbound video verifications with members, ensuring a professional experience.
• Verify member identities across communities by requesting and validating docs.
• Address member inquiries and concerns about the verification process.
• Assist with account recovery to track and resolve member issues securely.
• Collaborate with team leads to enhance the verification process.
• Stay updated on policies, procedures, and industry regulations.

🎯 Requirements

• High school diploma or equivalent required.
• Minimum 6 months in customer support, preferably in a contact center.
• 6+ months using Mac or PC platforms for daily operations.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency with Zoom, Google Suite, and Zendesk.
• Ability to pass a background check.

🎁 Benefits

• Full-Time Hours: 40 hrs/week with overtime opportunities.
• 24/7 operation with multiple shifts to choose from.
• Competitive salary and benefits package.
• Shift differential for nights and overnights.
• Medical, Dental, and Vision Insurance.
• Eligible for 15 days of accrued Paid Time Off annually.