Conduct inbound video verification calls with members
Verify member identities across communities by requesting and validating documents
Address member inquiries and concerns related to verification
Collaborate with team leads and management to enhance the verification process
Stay updated on company policies, procedures, and industry regulations
Adhere to QA program and related policies

🎯 Requirements

High school diploma or equivalent required
6+ months customer support experience (contact center preferred)
6+ months using Mac and PC platforms

🎁 Benefits

Full-time, 40 hours/week with overtime opportunities
24/7 contact center with multiple shift options
Competitive salary and benefits package
Shift differential for nights and overnights
Medical, Dental, and Vision Insurance
15 days paid time off annually

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