Related skills
customer success cloud saas iam hybrid it📋 Description
- Serve as the primary contact for customers after implementation.
- Manage renewal pipeline and monitor health to remove adoption barriers.
- Collaborate with Sales for onboarding and launch.
- Build trusted relationships to uncover upsell and cross-sell opportunities.
- Coordinate meetings with cross-functional teams and ensure follow-ups.
- Monitor product usage trends and provide feedback for improvement.
🎯 Requirements
- IAM knowledge/experience required; cybersecurity/compliance valuable.
- Strong knowledge of cloud, hybrid, and on-premise IT architectures.
- Ability to translate technical concepts to business language.
- Extensive CS/AM experience for complex SaaS deployments with Fortune 500.
- Tenacious drive to see customers succeed.
- Previous CS role within a SaaS organization.
🎁 Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
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