Related skills
account management saas renewals customer service onboarding📋 Description
- Research and study new clients to identify their value
- Conduct kick-off onboarding training for new clients
- Engage with clients to increase adoption and retention
- Renew subscriptions based on current needs
- Support clients by email for questions or concerns
- Conduct exit interviews with churned clients
🎯 Requirements
- Fluency in English (C1)
- At least 1 year in account management, CS, or client-facing roles
- Customer-driven with empathy and emotional intelligence
- Excellent communication and relationship-building skills
- Analytical mindset with attention to detail
- Enthusiasm for multicultural collaboration and growth
🎁 Benefits
- Remote-first flexibility to shape your day
- Home workplace budget
- Co-working expense coverage
- Individual IT budget for equipment
- Top-tier tech and AI-powered tools
- Access to Ideals Academy for courses
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