Related skills
stakeholder management supply chain erp governance incident management📋 Description
- Lead post-go-live hypercare for SAP Ariba rollout.
- Establish hypercare strategy, operating model and governance.
- Develop detailed hypercare plans, timelines, and exit criteria.
- Coordinate readiness across technology, operations, vendors, and business.
- Define SLAs, escalation pathways and incident processes.
- Act as central point for hypercare operations during stabilization.
🎯 Requirements
- Proven Hypercare or post-Go-Live stabilization lead.
- Hands-on SAP Ariba or procurement/supply chain platform support.
- Strong incident management and service stabilization frameworks.
- Experience in complex, cross-functional transformation programs.
- Design hypercare operating model and governance.
- Strong stakeholder management, including senior leadership.
- Understanding of procurement or supply chain processes.
- Preferred: experience in financial services/regulatory environments.
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