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crm scheduling hvac microsoft office suite dispatch📋 Description
- Coordinate HVAC service requests, quotes, scheduling, and dispatch to complete jobs.
- Review diagnostics and develop scopes and estimates for repairs.
- Submit proposals with quotes and cost breakdowns for approvals.
- Manage full lifecycle of HVAC and non-HVAC work orders.
- Optimize technician routing and task allocation for efficiency.
- Communicate with residents and address escalations to ensure a positive service experience.
🎯 Requirements
- Work Order Management: lifecycle of work orders in R&M operations.
- Field Service Operations: scheduling, dispatch, and technician workflow management.
- HVAC Service Coordination: diagnostics follow-up, quotes, parts ordering.
- Parts and Materials Understanding: familiarity with HVAC components and sourcing.
- Operational and Administrative Processes: quoting, invoicing, and documentation.
- Communication and Organization: coordinate across teams and handle escalations.
🎁 Benefits
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
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