Data Center Technician I

Key Responsibilities:

Infrastructure Operations & Maintenance

• Daily Inspections & Monitoring:
   Perform daily walkthroughs and inspections of critical
  infrastructure systems such as HVAC, UPS, generators, PDUs, and fire suppression
  systems. Identify and escalate anomalies or issues to the appropriate support teams.

• Maintenance Support:
   Assist in both preventative and corrective maintenance activities
  in collaboration with vendors or internal engineering teams.
  ​
• Power Provisioning:
   Support power provisioning and de-provisioning at the rack and
  PDU level to ensure optimal power distribution.
  ​
• Alert Monitoring:
   Monitor and respond to alerts related to infrastructure and hardware
  health using DCIM (Data Center Infrastructure Management) and BMS (Building
  Management Systems) tools to proactively address issues.
  ​
• Capacity Planning:
   Participate in capacity planning discussions, focusing on space,
  power, and cooling resources for upcoming deployments and expansion projects

Physical & Hardware Support

• Rack & Stack: 
  Rack, stack, and cable servers, storage, and networking equipment
  according to build plans and MOPs (Method of Procedures).
  ​
• Cable Installation & Troubleshooting: 
  Terminate, test, and troubleshoot fiber optic
  (SM/MM) and copper (Cat5e/6/6a) cabling for both new and existing deployments,
  ensuring optimal performance.
  ​
• Cable Management:
   Maintain strict cable management, labeling, and documentation
  standards for all installations to ensure ease of maintenance and troubleshooting.
  ​
• Hardware Diagnostics: 
  Perform diagnostics, component swaps (e.g., RAM, SSDs, NICs),
  and system reboots as directed by internal teams or customers.
  ​
• Equipment Deployments:
   Assist in the deployment and testing of servers, network
  devices, and storage systems for internal use and customer deployments.
  ​

Smart Hands & Customer Support

• Remote Hands Support: Act as an onsite “Smart Hands & Eyes” for both internal teams
  and customers requiring remote support, including device identification, hardware
  replacement, and console access.
  ​
• Site Verification: Capture site photos or provide visual confirmation of equipment status
  during remote troubleshooting, supporting customers with visual feedback and status
  updates.

Operational Support

• Asset Management: 
  Maintain an accurate asset inventory, rack elevations, and patch
  panel documentation to ensure up-to-date records of all equipment and infrastructure.
  ​
• Shipping & Receiving: 
  Assist with the inbound and outbound shipping processes,
  including handling RMA (Return Merchandise Authorization) requests and coordination
  with vendors.
  ​
• Ticketing Systems & Logging: 
  Ensure that all activities are logged and tracked in
  ticketing systems, with accurate timestamps and status updates for full accountability
  and traceability.
  ​
• Documentation Contribution:
   Contribute to the development and maintenance of
  standard operating procedures (SOPs), MOPs, and emergency response documentation
  to ensure operational consistency and safety.

Security & Compliance

• Adherence to Security Protocols: 
  Follow physical and remote security policies and
  procedures to safeguard the data center and its assets.
  ​
• Compliance Participation: 
  Adhere to industry compliance frameworks, including SOC 2
  Type 2, CSA 282, ISO 27001, and PCI-DSS, ensuring all activities meet the security and
  regulatory standards.
  ​
• Audit Assistance: 
  Participate in audits and provide documentation and support for
  compliance verification.

On-call & After-Hours Support

• On-call Rotation:
   Be available to participate in a rotating on-call schedule, providing
  after-hours support for critical incidents to ensure minimal downtime and service
  disruption.

ABOUT YOU

Education & Experience:

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+,
  etc.) or a relevant degree preferred.
  ​
• 2+ years of experience in data center operations, NOC (Network Operations Center), or a
  technical support role with a solid understanding of infrastructure management.
  ​

Technical Skills:

• Data Center Infrastructure:
   Working knowledge of core data center systems such as
  power distribution (UPS, PDUs), cooling systems (HVAC), and physical security protocols.
  ​
• Cabling & Networking:
   Proficiency in fiber optic (SM/MM) and copper (Cat5e/6/6a)
  cabling, including installation, testing, fault isolation, and troubleshooting.
  ​
• Hardware Familiarity:
   Hands-on experience with server hardware (e.g., Dell, HPE,
  Supermicro), networking equipment (e.g., Cisco, Arista, Juniper), and serial console
  access.
  ​
• Tool Usage:
   Comfortable with data center tooling, including ticketing systems, DCIM
  software, cable testers (e.g., Fluke), and basic CLI (Command Line Interface) commands.

Compliance & Security Knowledge:

• Familiarity with industry compliance frameworks including 
  SOC 2 Type 2
  , 
  CSA 282
  , 
  ISO
  27001
  , and 
  PCI-DSS
  .
  ​
• Understanding of data center security practices and the ability to implement and adhere
  to security policies and procedures to protect the infrastructure.

Physical & Operational Capabilities:

• Ability to lift up to 50
  lbs
  and perform physical tasks in raised floor environments,
  working safely and efficiently.
  ​
• Comfortable with working in tight spaces and elevated areas as required by the
  infrastructure setup.
  ​

Problem-Solving & Communication:

• Strong troubleshooting and problem-solving skills, capable of diagnosing complex
  technical issues and implementing corrective actions.
  ​
• Excellent communication skills with the ability to work effectively both independently
  and as part of a team.
  ​

Availability:

• Flexibility to participate in rotating on-call schedules, including evenings and weekends,
  to provide continuous support for data center operations.
  ​

Preferred Qualifications:

• Certifications in data center operations, network infrastructure, electrical systems, or
  HVAC.
  ​
• Experience working in compliance-focused environments with SOC 2 Type 2, CSA
  282, ISO 27001, and PCI-DSS standards.
  ​

ABOUT THE WORK ENVIRONMENT

This role is onsite at our HPC location in Kelowna, BC. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role has a pay range of $45,000 - $65,000 CAD.

WHAT MAKES HUT 8 A GREAT PLACE TO WORK

Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.

At Hut 8, you will have the opportunity to:

▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting

▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government

▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team

▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure