Director of Implementation

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Implementation Director to co-lead our Implementation team alongside the VP of Implementation. This role will lead the team responsible for delivering successful customer implementations from kickoff through go-live. This role combines strategic oversight with hands-on leadership to ensure a seamless customer experience and strong internal cross-functional alignment. The ideal candidate brings a can-do attitude, is a thoughtful and empowering people leader, has experience implementing healthcare technology or workflow solutions and is capable of owning executive customer relationships.

📍Location: Hybrid - Orlando, Florida, US or Remote, US

✅ Responsibilities

• People Leadership & Coaching: Coach, develop, and lead a high-performing implementation team—fostering accountability, engagement, and continuous growth.

• Customer Relationships & Escalation Management: Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly and relationships remain strong. Foster and own executive customer relationships during the implementation process.

• Operational Enablement & Removing Blockers: Anticipate and remove obstacles that hinder delivery, equipping teams with the processes, tools, and support needed for success.

• Cross-Functional Strategy & Initiatives: Partner with leaders across Product, Engineering, and Customer Success to align implementation strategy with organizational priorities and scalability goals.

• Continuous Improvement & Unlocking Team Potential: Identify and drive opportunities to enhance people, process, and tools—unlocking team potential and improving implementation outcomes.

🛠 Role Requirements

• Bachelor’s degree in Business, Economics, Healthcare Administration or related field

• 8+ years of experience in implementation, project management or customer delivery within healthcare technology, SaaS or enterprise software

• 5+ years in a leadership role managing implementation or delivery teams

• Proven ability to lead teams through complex implementations while maintaining a positive, solutions-oriented mindset

• Experience implementing healthcare workflow, clinical, or operational technology solutions strongly preferred.

• Strong relationship management, communication, and problem-solving skills.

• Demonstrated success in leading through influence and driving cross-functional alignment.

• Consistent success in leading conversations with clarity and confidence at all levels, building connection and credibility with executive stakeholders and demonstrated leadership presence and polish

• Willingness to travel as required (up to 25%).

Hiring Process & Timeline

We are targeting a start date of December 2025

Interview Stages:

1. Initial phone screen with Hiring Manager

2. Stakeholder Interview w/ COO

3. Case study & roundtable

4. HR Screen

5. Reference checks

6. Offer

🚀 Why Join Humata Health?

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

• Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

• Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match

• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development

• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

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Pay Transparency

Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.

Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits.  Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.

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Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.