Director, Delivery and Strategy

This role encompasses everything. You'll lead customer engagements from first conversation to long-term partnership. You'll build and scale our data creation labs. You'll own delivery operations for all our customer offerings—whether that's onsite lab work, distributed annotation programs, or custom data solutions. And you'll shape the strategy that drives our growth.

This is a rare opportunity to build something transformative from the ground up. You'll work directly with customers to understand their needs, design and execute delivery workflows, build world-class teams, and drive the business forward.

If you're an operator who thrives on ownership, moves seamlessly between strategy and execution, and wants to build the infrastructure that powers the next generation of AI, we want to hear from you.

You will:

• Own end-to-end customer relationships: from initial engagement and scoping, to delivery execution, to expansion and long-term partnership growth
• Build and scale our data creation labs—defining operations, workflows, and the systems that enable world-class data delivery
• Lead delivery operations across all HumanSignal customer offerings, including onsite labs, distributed annotation programs, and custom data solutions
• Drive revenue and growth by identifying opportunities, shaping our go-to-market strategy, and ensuring exceptional customer outcomes
• Build and manage cross-functional teams including lab operations leads, project managers, annotators, domain experts, and distributed contributor networks
• Design and operationalize high-throughput, high-quality workflows that balance speed, accuracy, and cost across diverse data types and customer requirements
• Partner closely with Product, Engineering, and Sales to ensure our offerings are tightly aligned with customer needs and market opportunities
• Define and own key metrics across the business: customer satisfaction, delivery quality, throughput, revenue per engagement, and operational efficiency
• Solve complex operational and strategic challenges—from workforce scaling to international expansion to new service line development
• Operate with urgency and clarity in a fast-moving environment, driving execution while building scalable systems for the long term

You have:

• 10+ years of experience in operations, delivery, strategy, or customer-facing roles, ideally in data services, AI/ML, professional services, or tech-enabled businesses
• Proven track record leading cross-functional teams and owning business outcomes (revenue, P&L, or customer success)
• Experience building and scaling operations—whether physical facilities, service delivery teams, or distributed workforces
• Deep customer focus with a history of managing complex, high-touch relationships and driving expansion
• Strong operational rigor: you know how to build systems, measure what matters, and drive continuous improvement
• Ability to move fluidly between strategy and execution—you're equally comfortable shaping long-term vision and solving day-to-day operational challenges
• Data-driven mindset with comfort using analytics tools; SQL or Python experience is a strong plus
• Exceptional problem-solving skills and the ability to thrive in ambiguity
• Track record of delivering exceptional results under pressure

Nice to have:

• Experience in data annotation, AI training data, or machine learning operations
• Background in professional services, consulting, or customer success at scale
• Familiarity with workforce management, quality frameworks, or process optimization
• International operations experience, particularly managing distributed teams or offshore delivery
• Experience launching new products, service lines, or business units

Compensation:

The base salary range for this full-time position is 

About HumanSignal:

HumanSignal is on a mission to make AI work for everyone. We build open-source tools and enterprise solutions that help teams create, manage, and improve the training data that powers AI. Our products—including Label Studio—are used by thousands of companies worldwide, from startups to Fortune 500 enterprises.

We're a remote-first company that values impact, ownership, and creativity. We believe the best work happens when people bring their full selves to the table, and we're committed to building an inclusive team that reflects the diversity of the world we're building for.

HumanSignal is an equal opportunity employer. We're committed to building a diverse and inclusive workplace, and we don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the hiring process, please let us know.