Related skills
integrations scripting networking apis msi_deployments📋 Description
- Join Sales/Success calls to answer tech questions and guide deployments.
- Handle escalations via tickets, emails, calls, and screenshares.
- Troubleshoot APIs, MSI deployments, networking, MDM, and integrations.
- Diagnose root causes of complex technical issues.
- Document findings to reduce repeat escalations.
- Assist large customers with onboarding and advanced deployments.
🎯 Requirements
- Experience with APIs, scripting, and programming concepts.
- Basic understanding of the software development lifecycle.
- Familiarity with MSI deployments, MDM configuration, and networking fundamentals.
- Understanding of security and compliance considerations.
- Excellent communication and ability to simplify complex concepts for non-technical users.
- Empathy, patience, and a customer-first mindset.
🎁 Benefits
- Fully remote role.
- Collaborative, cross-functional team environment.
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