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customer success saas onboarding implementation zoom📋 Description
- Lead SMB onboarding for new clients in first 30 days
- Own end-to-end implementation and training to drive adoption
- Run multiple daily calls with new customers
- Set expectations with clients and internal stakeholders; escalate issues
- Track client activity, notes, and next steps in our success tool
🎯 Requirements
- 1-2 years in customer-facing roles; software/HR tech preferred
- Excellent written and verbal communication (email, phone, video)
- Able to translate questions into clear answers; empathetic
- Comfortable in fast-paced, high-pressure environments
- Reliable internet (>=20 Mbps) with speed-test screenshots
- Willing to attend occasional Metro Manila meetings
🎁 Benefits
- Permanently Remote
- Pay wired directly to your bank
- $50 monthly Medical Stipend
- 13th Month Pay
- Performance-based bonuses
- Flexible PTO
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