HRBP Operations

📋 Description

• Partner with Operations to build workforce plans meeting volume, productivity, and SLAs.
• Define roles, processes, and performance expectations across Ops teams.
• Handle employee relations with policy and local labor rules; reduce risk.
• Support frontline leaders with people management skills and engagement.
• Translate policies into practical guidance for Operations teams.

🎯 Requirements

• Proven experience in operational and high-volume environments.
• Hands-on experience supporting Ops, Call Center, or frontline teams with SLA.
• Strong understanding of shift models, capacity planning, and efficiency metrics.
• Ability to align people practices with operational execution needs.
• Pragmatic HRBP approach; comfortable engaging with leaders.
• Demonstrates resilience and fast decision-making under pressure.

🎁 Benefits

• Work on a mission redefining how Colombia shops, pays, and banks.
• Shape a growing company from the ground up; ownership mindset.
• Unparalleled growth opportunity in a fast-growing fintech.
• Join a world-class team focused on excellence and collaboration.
• Competitive compensation and meaningful ownership.
• Transparent hiring process with timely feedback.