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hris ticketing systems sla management hr operations global hr📋 Description
- Provide operational HR support across regions and time zones.
- Manage global HR tasks across the employee life cycle with accuracy and compliance.
- Respond to inquiries via the HR hotline and written channels (EOR and client HR).
- Manage and process operational requests with timely delivery within SLAs.
- Serve as temporary backup for country HR operations.
- Collaborate with country owners and team leads to ensure continuity of HR service delivery.
🎯 Requirements
- 2+ years in HR operations, HR shared services, or a similar HR support role.
- Fluent in English, and a local language.
- Flexible shifts, including evenings, weekends, and holidays, in a 24/7 model.
- Experience in high-volume HR operational environments.
- Experience in global HR supporting multiple regions or countries.
- Must be located in Egypt.
🎁 Benefits
- Stock grant opportunities dependent on your role, employment status and location.
- Additional perks and benefits based on your employment status and country.
- The remote work flexibility, including optional WeWork access.
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