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hris hr systems ticketing sla hr operations📋 Description
- Provide operational HR support for requests across multiple regions and time zones.
- Manage global HR tasks across the employee lifecycle with accuracy.
- Respond to inquiries via HR hotline and channels, addressing EOR and client HR questions.
- Manage and process operational requests while ensuring timely delivery within SLAs.
- Serve as temporary operational backup for country HR operations when coverage gaps occur.
- Collaborate with country owners and team leads to ensure continuity of HR service delivery.
🎯 Requirements
- 2+ years in HR operations or HR shared services.
- Fluent in English and local language.
- Ability to work flexible 24/7 shifts (evenings, weekends, holidays).
- Experience in high-volume HR operations.
- Experience with HRIS, HR systems, or case management tools.
- Must be located in the EMEA region.
🎁 Benefits
- Stock grant opportunities dependent on your role, employment status and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including optional WeWork access.
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