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hris hr systems case management ticketing global hr📋 Description
- Provide operational HR support for requests across multiple regions and time zones.
- Manage and execute global HR tasks across the employee life cycle with accuracy.
- Respond to HR hotline and written inquiries, addressing EOR and client questions.
- Manage operational requests and ensure timely delivery within SLAs.
- Serve as temporary backup for country HR operations when coverage gaps occur.
- Collaborate with country owners and team leads to ensure continuity of HR service delivery.
🎯 Requirements
- Minimum of 2+ years of experience in HR operations, HR shared Services, or a similar HR support role
- Fluent in English, and local language
- Flexibility to work shifts including evenings, weekends, and holidays for 24/7 global support
- Experience in high-volume HR operational environments
- Experience working in a global HR environment supporting multiple regions or countries
- Must be located in Malaysia, Philippines or India
🎁 Benefits
- Stock grant opportunities dependent on role, employment status and location
- Additional perks and benefits based on employment status and country
- Remote work flexibility, including optional WeWork access
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