HR Business Partner

📋 Description

• Maintains hands-on presence in the Contact Center to monitor engagement and culture.
• Serves as the primary HR lead for employee relations and policy compliance.
• Manages performance management, coaching on documentation, and PIPs.
• Partners with leaders to guide day-to-day employee issues and team effectiveness.
• Ensures multi-state employment law compliance (EEOC, wage-hour, OSHA).
• Supports the full employee lifecycle: onboarding, engagement, retention initiatives.

🎯 Requirements

• Bachelor’s degree in HR, Business Admin, or related field.
• 5+ years HR Generalist/HRBP in high-volume or contact centers.
• Strong knowledge of HR principles and multi-state compliance.
• HRIS proficiency (Paycor, UKG, Workday, ADP).
• MS Office skills with data analysis (Excel, PowerPoint).
• Bilingual English/Spanish (preferred).

🎁 Benefits

• Medical, Dental, Vision insurance for employee-only plans at no cost.
• Employee Stock Ownership Plan (ESOP).
• 401k match up to 3.5%.
• 10 days vacation and 6 days paid sick leave + holidays.
• Growth opportunities and results-based pay increases.
• Fun virtual and in-person events.