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account management customer success salesforce upselling renewals📋 Description
- Lead and manage pilot programs with cross-functional teams
- Drive enterprise customer rollouts and renewals
- Manage client expectations and ensure timely delivery
- Strengthen account utilization and identify growth opportunities
- Develop trusted advisor relationships with key stakeholders
- Become SME on Hover platform features and Go-To-Market approach
🎯 Requirements
- 5+ years in Customer Success or Account Management
- Develop enablement plans based on customer workflows
- Proven upselling/retention in enterprise accounts
- Communicate, present, and influence at executive levels
- CRM experience (Salesforce, Excel, G-Suite)
- Solution-oriented sales using GAP and Challenger methods
🎁 Benefits
- Compensation - Competitive salary and equity
- Healthcare - Medical, dental, and vision coverage
- Paid Time Off - Unlimited vacation
- Paid Family Leave - Parental and bonding leave
- Self-Care Days - One day per month to recharge
- Learning - Cover costs for management training, conferences, certifications
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