Enterprise Implementation Manager

Hover is making the homeowner journey easy, transparent and fun. Starting with the home improvement industry, we’re answering age-old questions like, “What is it going to look like?” and “What is it going to cost?”, by helping homeowners and pros visualize what’s possible with Artificial Intelligence (AI) and interactive 3D property models. Homeowners, contractors, and insurance professionals all use Hover to get fully measured, accurate, and interactive models of any property—in a matter of minutes, and with just a few snaps of a smartphone camera.

Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities. With key investors, including Google Ventures and Menlo Ventures and leading insurance carriers such as Travelers, State Farm, and Nationwide, Hover is committed to changing the world, one home at a time. At Hover, we believe there is strength in diversity and are fostering an inclusive and diverse culture by hiring qualified, talented people from a wide variety of backgrounds.

Hover is looking for an Enterprise Implementation Manager to guide our largest, most complex customers through a seamless launch. In this role, you’ll serve as the driving force behind cross-functional execution—partnering closely with Product, Sales, Sales Engineering, Customer Success, and key stakeholders to ensure every implementation is delivered on time, with high adoption and measurable impact.

You’ll take ownership of enterprise-level programs that shape how customers experience and derive value from Hover’s platform. Working within a highly collaborative environment, you’ll connect strategy with execution, transforming operational complexity into seamless outcomes for our customers. You’ll have the opportunity to define and scale the implementation discipline, building frameworks, driving process excellence, and setting new standards for customer success. If you’re motivated by impact, energized by collaboration, and eager to grow your career while shaping how we deliver value to customers at scale, we’d love to meet you.

• Lead end-to-end implementation plans for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)
• Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management
• Serve as the single point of accountability for launch deliverables and cross-functional execution
• Provide workflow and product training to end users, and collect feedback to share with Product teams
• Facilitate technical and non-technical meetings with customers, internal teams, and third parties
• Anticipate and manage risks, dependencies, and escalations; course-correct proactively
• Drive internal alignment, status reporting, and resource planning across functions
• Own launch success metrics (timeliness, user adoption, quality, retention handoff)
• Document process templates, playbooks, and continuous improvement insights post-launch
• Train and mentor junior implementation or onboarding team members (if applicable)

• 5+ years in enterprise software implementation, onboarding, or professional services in SaaS
• Proven track record managing complex, multi-stakeholder launches
• Led implementation of new workflows and successfully drove adoption across thousands of end-users
• Excellent written and verbal communication across technical and non-technical audiences
• Strong project management skills — planning, dependencies, risk mitigation
• Comfortable working ambiguously, making decisions, and driving alignment
• Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines (preferred)

• Experience in B2B SaaS scale-ups
• In-depth understanding of the home insurance industry and the unique challenges associated with driving workflow changes within the industry
• Prior exposure to subscription / SaaS metrics (adoption, churn drivers)

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $131,000 - $162,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-JN1 #LI-Hybrid