Related skills
wordpress mysql drupal joomla ftp📋 Description
- Own customer service questions, researching and providing first-contact resolution.
- Guide customers to GoDaddy hosting products, services, and extensions.
- Answer hosting customers via messaging across channels.
- Provide consultations on new purchases and contract extensions.
- Cross-sell additional products/services.
- Collaborate with teams to resolve issues and improve support.
🎯 Requirements
- 1+ year sales or customer support experience.
- Strong communication and cross-team collaboration.
- Technical aptitude: internet tech, browsers, FTP.
- CMS knowledge: WordPress/Joomla/Drupal is a plus.
- Familiar with chat, CRM, Live Engage tools.
- Ability to research issues across systems to resolve them.
🎁 Benefits
- Competitive health benefits and retirement plans.
- Paid time off, bonuses, and role-based incentives.
- Employee stock purchase options where applicable.
- Diversity and inclusion initiatives and ERGs.
- Onboarding programs and ongoing sales training.
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