Related skills
customer service leadership email operations sms📋 Description
- Own end-to-end guest experience for the Miami market.
- Oversee Hospitality Associate Team; ensure clean, safe hotel.
- Coordinate with regional Guest Experience team to deliver top-tier service.
- Review and coach team interactions to exceed quality goals.
- Identify upsell opportunities and maintain lobby ambiance.
- Typical schedule includes nights, weekends, and holidays.
🎯 Requirements
- Prolific Communicator: clear and influential.
- Think Like an Owner: accountable for unit performance.
- Tech Savvy: proficient with modern tools.
- Quality Control Leader: enforce high-quality standards.
- Reliable & Consistent: punctual; willing to work nights/weekends.
- Change Agent: drives new processes and training.
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