Related skills
communication teamwork hospitality operations guest_service📋 Description
- On-site Hospitality Associate in DC Downtown; ownership of guest experience.
- Collaborate with Housekeeping and GX team to ensure quality service.
- Communicate with guests via text, phone, email, WhatsApp, and Slack.
- Identify upsell and revenue opportunities for the property.
- Maintain lobby vibe and assist guests to their unit.
- Nights, weekends, and holidays may be required.
🎯 Requirements
- Guest-centric mindset; hospitality or service experience.
- Proactive communicator; clear cross-team updates.
- Tech savvy; comfortable with modern tools.
- Reliable and consistent; punctual and flexible.
- Handy; comfortable with tools; proactive problem solving.
- Self management; works with minimal supervision.
- Change advocate; adapts to new processes and tech.
- Process minded; follows established workflows.
- Regular access to reliable transportation.
🎁 Benefits
- Kasa Travel Credit: Free stays with us, plus discounts for friends and family.
- Pay: Starting base pay $22/hour; may include equity, bonus.
- Paid Time Off: Full-time hourly employees accrue PTO.
- Health Coverage: Comprehensive health insurance options; fertility coverage.
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