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communication slack customer service hospitality email📋 Description
- On-site Hospitality Associate in New Orleans with end-to-end guest ownership
- Collaborate daily with Kasa teams to deliver quality guest service
- Daily tasks include check-in, local recs, and coordination with Housekeeping
- Identify upsell opportunities and maintain lobby vibe
- Communicate with guests via text, phone, email, WhatsApp, Slack
- Flexible schedule including nights, weekends, and holidays
🎯 Requirements
- Guest-centric mindset with hospitality or service experience
- Proactive communicator; clear cross-team collaboration
- Tech-savvy; proficient with modern tools
- Reliable and consistent; ok with night/weekend shifts
- Handy; comfortable using a toolkit and solving problems
- Functional self-management; works with minimal supervision
- Change advocate; thrives in a changing environment
- Process minded; follows and improves processes
- This role requires reliable transportation to/from work
🎁 Benefits
- Kasa Travel Credit: Free stays at locations plus family discount
- Hourly pay of $18/hour, with potential benefits and travel credits
- Paid time off accrues with tenure
- Health coverage with company-sponsored plan and fertility coverage
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