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slack customer service hospitality email whatsapp📋 Description
- Own the guest experience onsite at the Washington D.C. Downtown location.
- Collaborate daily with Kasa teams and partners to deliver exceptional service.
- Communicate with guests via text, phone, email, WhatsApp, Slack.
- Check-in guests, provide local recommendations, coordinate with Housekeeping.
- Identify upsell and revenue opportunities while delivering 5-star service.
- Maintain lobby vibe and assist guests to their unit; support guests' needs.
🎯 Requirements
- Guest-Centric Mindset: hospitality experience delivering guest experiences.
- Proactive Communicator: clear cross-team communication.
- Tech Savvy: proficient with modern tools used daily.
- Reliable & Consistent: punctual; willing to work nights/weekends.
- Handy: comfortable with toolkit; proactive problem solving.
- Transportation: regular access to reliable transportation.
🎁 Benefits
- Kasa Travel Credit: free stays and discounts for friends/family.
- The Pay: Starting base pay $22.00/hour; may include equity/bonus.
- Paid Time Off: Full-time hourly employees accrue PTO with tenure.
- Health Coverage: Comprehensive options, fertility coverage.
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