Hospitality Analyst

📋 Description

• Serve as primary liaison to restaurant partners and align on availability and needs.
• Manage end-to-end reservation process with proactive, organized workflows.
• Deliver premium white-glove experience through timely, thoughtful communication.
• Educate partners to leverage Dorsia’s platform effectively.
• Lead with subject matter expertise to solve operational challenges.
• Collaborate cross-functionally to meet restaurant and member needs.

🎯 Requirements

• 1–3 years of experience in hospitality, guest services, operations, or related field.
• Proven ability to manage time-sensitive workflows with precision and accountability.
• Experience using a helpdesk/ticketing system; Intercom a plus.
• Exceptional written and verbal communication with a polished, premium tone.
• Strong organizational skills with attention to detail.
• Ability to problem-solve under pressure and adapt in fast-paced environment.

🎁 Benefits

• In-office role based in New York City.
• Opportunities to shape and grow within a fast-paced hospitality-tech network.
• People-first, culture-driven work environment.
• Cross-functional collaboration with restaurant partners and internal teams.
• Flexible scheduling aligned to restaurant hours (evenings/weekends as needed).
• Learning and growth in hospitality technology systems and CRM platforms.