Related skills
customer success project management change management onboarding data conversions📋 Description
- Hybrid onboarding specialist and customer success manager for Trauma Registry customers.
- Configure trauma registry for maximum onboarding efficiency.
- Balance business, customer, technical, and product inputs to deliver value.
- Provide post-go-live support to achieve adoption milestones and growth.
- Lead onboarding from kickoff to go-live and ensure long-term success.
🎯 Requirements
- Nursing: 3–5 years as trauma program manager/director in ACS Level I/II center.
- Experience leading at least one ACS verification survey.
- Trauma registry data entry and report writing.
- Change management to guide registry transitions.
- Explain technical concepts to non-technical audiences.
- Strong organizational and time-management skills.
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