Senior Product Manager - Payments

\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eAbout the job\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Hopper, we’re on a mission to build the most customer-centric travel company on earth—and evolving into Hopper Technology Solutions (HTS), a B2B powerhouse that powers travel for some of the world’s largest platforms. Our marketplace and white-label solutions are redefining how travel is booked and paid for across Flights, Hotels, Homes, Rental Cars, Attractions, and more.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eThe Payments team plays a critical role in this transformation. Our vision is to deliver a magical, frictionless, and financially inclusive payment experience—both in our consumer app and across our Hopper Cloud partner integrations. We aim to:\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\t•\tUnlock payment choice by supporting a wide range of global and local payment methods\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\t•\tEliminate friction through payment stack optimization, intelligent routing, and smart retries\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\t•\tUnify payments across all verticals and lines of business within Hopper and HTS\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\t•\tRemove financial barriers to travel, enabling more people to explore the world affordably\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAs a Senior Product Manager, Payments, you’ll sit at the intersection of engineering, data, design, and finance. You’ll own high-impact initiatives across core payments infrastructure, checkout optimization, payment method expansion, and authorization rate improvements. You’ll need to be highly analytical, execution-oriented, and motivated by solving complex problems at scale.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eThis is a high-visibility role where you’ll shape the future of how payments work across Hopper’s global platform—and play a key part in unlocking our next stage of growth.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eWhat would your day-to-day look like\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAs a \u003cstrong\u003eSenior Product Manager, Payments\u003c/strong\u003e, you’ll lead strategy and execution across three core areas:\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eCustomer Payments\u003c/strong\u003e – Drive a seamless and localized checkout experience by enabling frictionless card payments and expanding our support for alternative payment methods (APMs) across all geographies.\u003cbr /\u003e\u003cstrong\u003eCustomer Payouts\u003c/strong\u003e – Power our Fintech products with fast, reliable, and user-friendly payout experiences, ensuring customers are refunded or credited in the method and timeframe they expect.\u003c/p\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eSupplier Payouts\u003c/strong\u003e – Optimize how we pay our global network of suppliers and partners, balancing speed, cost, and flexibility to strengthen relationships and support our B2B ambitions through HTS.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003eYou’ll be responsible for both the \u003cstrong\u003evision and the execution\u003c/strong\u003e. A typical day may include:\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eManaging a product roadmap from idea to launch, owning prioritization, scoping, and delivery of high-impact features.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePartnering with engineering to break down complex technical problems and ensure clarity across teams.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCollaborating with data scientists to deeply analyze customer behavior, payment performance, and opportunities for optimization.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eWorking cross-functionally with business stakeholders (Finance, Operations, Legal, BD) to align on goals and develop scalable, commercially viable solutions.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDefining and tracking KPIs that measure success across payment conversion, authorization rates, fraud, cost efficiency, and customer satisfaction.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBrainstorming and wireframing new payment flows and features that reach millions of users across Hopper and our Cloud partners.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eMaking thoughtful trade-offs between scope, speed, and value to ensure we’re building solutions that deliver measurable impact while managing risk.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStaying ahead of the curve on emerging trends in global payments, APMs, real-time payouts, and regulatory changes that may impact our roadmap.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cbr /\u003eThis is a highly cross-functional role where you’ll need to combine product instincts, data-driven thinking, and technical curiosity to build and scale payment experiences that are trusted, efficient, and delightful.\u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eAn ideal candidate has\u003c/strong\u003e\u003br /\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003e5+ years of Product Management experience\u003c/strong\u003e, with at least \u003cstrong\u003e2–3 years focused on payments\u003c/strong\u003e (checkout, payment methods, fraud, payouts, or processing infrastructure)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience working in a \u003cstrong\u003eglobal two-sided marketplace\u003c/strong\u003e or \u003cstrong\u003etravel/e-commerce platform\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFamiliarity with the \u003cstrong\u003ee-commerce payments ecosystem\u003c/strong\u003e—you understand the nuances of authorization rates, payment routing, fraud management, and cost optimization\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eA proven ability to \u003cstrong\u003euntangle complex problems\u003c/strong\u003e, structure them clearly, and \u003cstrong\u003edive deep into data\u003c/strong\u003e to inform decisions\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eA strong background in \u003cstrong\u003edata analytics\u003c/strong\u003e, including hands-on experience with \u003cstrong\u003eA/B testing\u003c/strong\u003e and operating in a highly metrics-driven environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eA strong sense of product ownership—you can go from whiteboarding ideas to translating them into user stories, edge cases, and feature specs that drive UX\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eComfort writing \u003cstrong\u003eSQL\u003c/strong\u003e, \u003cstrong\u003equerying APIs\u003c/strong\u003e, and brainstorming implementation options directly with engineers\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003eEnough \u003cstrong\u003etechnical fluency\u003c/strong\u003e to earn the respect of top-tier engineers and data scientists and to contribute meaningfully to architecture and roadmap discussions\u003cbr /\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cbr /\u003e\u003cstrong\u003ePerks and benefits of working with us:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eWell-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHopper offers employees enrollment to a Hopper sponsored Health Collective that includes options for basic medical and dental insurances, as well as options for deductibles.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHopper offers private insurance coverage to supplement social security payments attributed to Accidental Death and Long term disability, including Excess and Gap insurances.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eIn lieu of a formal pension plan, Hopper will provide a cash allowance to put towards pension savings.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePlease ask us about our very generous parental leave, much above industry standards!.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eUnlimited PTO.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFlexdesk coworking All Access Pass AND Work-from-home stipend.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCarrot Cash travel stipend.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEntrepreneurial culture where pushing limits and taking risks is everyday business.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOpen communication with management and company leadership.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eSmall, dynamic teams = massive impact.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e#LI-REMOTE\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eMore about Hopper\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cp style=\"min-height:1.5em\"\u003eThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cp style=\"min-height:1.5em\"\u003eWhile everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eThrough HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eHopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eCome take off with us!\u003c/p\u003e\u003c/li\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eMore about Hopper\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cp style=\"min-height:1.5em\"\u003e