Vice President, Professional Services

About Hootsuite

Hootsuite is a leading social media management platform that enables teams to manage, schedule, analyze, and measure social content across networks. This description provides context for the Vice President, Professional Services role and the impact on the organization.

About the role

The Vice President, Professional Services leads Hootsuite's global professional services organization, responsible for delivering high-impact engagements, driving customer success, and scaling service delivery across enterprise and mid-market customers. This executive role owns strategy, delivery excellence, budgeting, and cross-functional collaboration with Sales, Customer Success, Product, and Support teams to maximize value and growth.

Responsibilities

• Define and execute the global professional services strategy and portfolio, including delivery standards and governance.
• Lead the delivery of complex customer engagements, ensuring value realization and successful outcomes.
• Own P&L, budgeting, forecasting, and resource planning for the services organization.
• Build, mentor, and scale a high-performing services team; drive talent development and recruitment.
• Partner with Sales, Customer Success, Product, and Marketing to drive revenue growth, customer satisfaction, and referenceability.
• Establish scalable processes, methodologies, and metrics to improve delivery speed, quality, and utilization.
• Represent Hootsuite in executive-level customer discussions and strategic partnerships.

Qualifications

• Proven leadership of a large professional services organization within software/SaaS environments.
• Strong P&L ownership, budgeting, and operational excellence experience.
• Exceptional communication, stakeholder management, negotiation, and relationship-building skills.
• Ability to translate complex customer needs into scalable service delivery and outcomes.
• Bachelor's degree; MBA or equivalent advanced degree preferred.

Compensation and location

Salary range: USD 227,000 – 265,000 per year. Canada range CAD 223,000 – 260,000 is also reported.

Locations

Vancouver, Canada; Toronto, Canada; Chicago, USA; New York, USA; Boston, USA; California, USA; Washington, USA.