Account Specialist

We’re looking for Account Specialists to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

Our interview process will move quickly — we’ll be interviewing Account Specialists between November 24 and December 5, 2025, with decisions made shortly after. Our goal is to have our new team members join us starting Monday, January 5, 2026. If you’re interested, please keep these dates in mind as you plan your availability.

Our interview process includes three stages, giving you the opportunity to meet with various members of the team you’ll be working with. Here’s what to expect:

• November 24-28: Recruiter Interview
• December 1-3: Hiring Manager Interview
• December 4-5: Role Play Interview (details provided in advance)
• December 8-12: Offers Extended

WHAT YOU’LL DO:

• Maintain low-touch day-to-day contact with customers for our pooled accounts atscale; providing timely answers to questions and focus on driving customer healthand experience.
• Develop rapport with customers by proactively providing insightful marketinformation and solutions that showcase maximum benefits from Hootsuite products.
• Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
• Provide weekly forecasts and maintain rolling forecasts including monitoring andreporting account data health.
• Consistently contribute to generating team pipeline of upsell /product add-ons uponcontract renewal or during service period to meet or exceed expansion targets.
• Successfully manage the end-to-end renewal process required to hit or exceed teamrenewal targets/quotas, leveraging your product knowledge to efficiently meetcustomers needs.
• Demonstrate understanding of contract terms and processes in order to maximizecontract value and efficiency as well as ensure a seamless customer experience.
• Support the optimization of digital-first programmes for our pooled model byproviding recommendations based on intimate knowledge of customer database
• Collaborate cross-functionally to provide customer value in all stages of the sales cycle
• Manage and report on customer engagement activities and results in order to assesstrends using SFDC, Front App, Gainsight, Gong and others
• Share product and sales experience within the team in order to meet and exceedteam targets
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Intermediate level sales or customer success experience, preferably as an Account Executive, or Customer Success Associate or Customer Support Advocate, or Account Manager
• Proven success in monthly and quarterly sales forecasting
• Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
• Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
• Experience in creating sales strategies inclusive of 3rd party solutions.
• Strong communication and presentation skills via various platforms, including by phone, video, and email.
• Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/externalcustomers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintainingintegrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’tgive up.
• Collaboration and Teamwork: Works with others to deliver results, meaningfullycontributing to the team and prioritizing group needs over individual needs.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way: