Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

The IT Support Representative will provide technical implementation and support to franchise owners, Home Office staff, and International Franchise Partners.

About you:

Support franchise owners and their staff by effectively answering technical questions regarding Home Instead software systems, the Home Instead Senior Care website, operating systems, MS Office 365, networking, file and printer sharing, basic computer maintenance and future software products in a timely and professional manner.
Support franchise owners and their staff by planning the schedule of all pre- and post- implementation activities and assuring adherence to that schedule throughout the implementation process.
Document procedures and exceptions for the implementation process.
Identify any potential roadblocks to the implementation process and work with the franchise office to overcome those roadblocks.
Communicate with third party vendors to coordinate activation for the software interface.
Update the appropriate business performance representative (in their given territory) throughout the implementation process.
Replicate and submit issues as well as submit enhancement requests from user feedback.
Provide remote control support via Log Me In Rescue of franchise owner’s computer systems when necessary to solve advanced computer problems.
Develop clear, concise documentation to distribute to franchise owners and Home Office staff for such things as downloading files from the Home Instead Senior Care website, solutions to common Home Instead software system problems and any other computer related tasks as required.
Assisting with the testing and rollout of new software releases.
Document all system information and calls from a franchise office into ServiceNow.
Provide regular on call rotation.

Education/Experience Requirements

Bachelor’s degree in a related field preferred.
Two years of related experience in a technical customer service environment or a call centerpreferred, or an equivalent combination of education and work experience may be considered.

Knowledge, Skills and Abilities

Understand and uphold the policies and procedures established by Home Instead and the related role to the Information Technology department.
Understand and uphold the policies and procedures established by Home Instead Senior Care and therelated role to the Information Technology Department.
Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices,policies and procedures.
Demonstrate excellent written and verbal communication skills and the ability to listen intently andeffectively.
Ability to establish collaborative working relationships with management, colleagues, franchise ownersand their staffs.
Ability to demonstrate effective interpersonal skills essential as well as sound judgment and gooddecision-making skills.
Ability to work independently and meet deadlines.
Ability to maintain confidentiality of information.
Ability to plan, organize and prioritize daily, monthly and yearly work.
Ability to present a professional appearance and demeanor.
Ability to reach with hands and arms to operate office equipment.
Ability to perform duties in a professional office setting.
Must be proficient with Microsoft office products.
Ability to oversee projects from beginning to end, including incorporation of new ideas and bestpractices and evaluation of processes and procedures in order to recommend improvements andchanges when appropriate.
Ability to find joy and fulfillment in supporting and providing service to others.
Ability to work evenings or weekends as required.

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$56,700

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$65,000 USD

What’s next?

Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

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Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. Honor is an E-Verify company. For more information please review our Participation and your Right to Work