Related skills
analytics marketing operations quality assurance training healthcare📋 Description
- Own the Care Experience operating model across outreach and contact centers.
- Translate goals into operating plans and execution rhythms.
- Establish weekly, monthly, and quarterly cadences for accountability.
- Lead performance management across Care Experience operations and KPIs.
- Direct leaders: Engagement Centers; QA & Training; Analytics; Marketing Operations.
- Oversee end-to-end member outreach workflows across teams and channels.
🎯 Requirements
- 10+ years leading healthcare or regulated operations.
- Experience scaling multi-functional ops teams (CC, QA, analytics, marketing operations).
- Forecasting, capacity planning, KPI-driven decision making.
- Lead senior functional leaders and cross-team alignment.
- Omnichannel member outreach (voice, SMS, email, digital).
- Medicare/Medicaid or regulated healthcare experience preferred.
🎁 Benefits
- Hybrid remote work option (Chicago or San Mateo).
- Competitive compensation and equity options.
- Public-benefit company culture (B Corp).
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