People Operations & Onboarding Coordinator

***This role is based from LatAm Region. Part-time and work from home setup. US Pacific Time work schedule***

Who We Are 

We’re building the future of real estate — today.

HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and loan officers to win at any step of the real estate journey, whether that’s finding a top agent, securing a competitive mortgage, or ensuring an on-time, easy close.

HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are 

You are organized, detail-oriented, and reliable. You know how to interact with people professionally whether in writing, over video, or in person, and you adjust your tone and style to fit the situation. You are comfortable speaking in front of groups, charismatic, and able to build trust quickly. You enjoy keeping processes running smoothly, handling data accurately, and supporting a team.

You Have 

• Experience in a customer-facing role such as customer service, client support, or similar
• Strong communication skills with an understanding of how tone comes across in writing and verbally
• Comfort speaking to groups and leading sessions
• Proficiency with data entry and ideally with Excel or Google Sheets (VLOOKUP experience a plus)
• General tech savviness, including comfort with Macs and web-based tools
• Strong organizational skills and attention to detail
• Professionalism, discretion, and integrity when handling confidential information such as compensation, PII, and employee relations documents
• Prior HR, People Operations, new hire onboarding experience is ideal but not required

What You’ll Do Here 

As an Onboarding Coordinator at HomeLight, you will own the administrative duties behind setting up HomeLight’s recent hires as employees. You will quickly become an expert on company information in order to answer new hire questions, and you will jump in to lead employee engagement events when needed. As an early point of contact to our newest HomeLighters, you must be a great cultural representative of HomeLight. HomeLight is growing quickly which means that the responsibilities of this Onboarding Coordinator are crucial to employee retention! You will need to maintain high levels of organization and to deliver quality work within recurring deadlines. 

You will coordinate onboarding, support People Operations processes, and keep employee programs running smoothly.

Onboarding and New Hire Setup

• Enter new hire data in Paylocity including title, job code, compensation, department, and supervisor information
• Launch new hire onboarding packets, monitor progress, and follow up on missing items
• Confirm platform setup and access across required systems such as Gmail, Slack, Zoom, and Paylocity
• Draft and send pre-day-1 and day-1 communications including welcome emails, orientation invites, and “open me” emails
• Host and coordinate new hire Meet & Greet sessions
• Assign orientation guides and compliance trainings, track completions, and send reminders by email or Slack

Employee Experience and Engagement

• Draft and send company-wide new hire welcome announcements
• Maintain employee engagement responsibilities such as weekly “pulse” questions
• Help plan and host company-wide engagement events to support connection and culture

HR and Compliance Support

• Maintain data accuracy in HR systems and dashboards
• Maintain compliance training reports and completion status
• Support performance review cycles with outreach, exports, and system updates
• Assist with employee offboarding administrative tasks including communications, file retention, and system updates
• Coordinate new hire 401k communications and other required benefits notices
• Provide documentation support, data entry, and file management
• Support HR team initiatives and ad hoc projects

What You Bring

• A personable and approachable style that helps others feel comfortable
• Strong organizational and project management skills
• Ability to communicate clearly and appropriately across different audiences and formats
• A proactive, solutions-focused mindset with a willingness to learn new tools and processes

Let's chat!

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