Customer Enablement Manager

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include:

• Marketing Intelligence – instantly answers questions like “What led to that sudden drop in pipeline?”

• Account Intelligence – surfaces next-best actions to help reps move target accounts toward conversion

Since launching in January 2023, we’ve come through Y Combinator, raised a $20M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win.

🚀 Your Mission

As Customer Enablement Manager, you’ll own the creation and execution of enablement programs that help customers adopt HockeyStack, maximize value from the platform, and drive change management across their organizations. Sitting at the intersection of Customer Success and Data Analytics, your mission is to ensure customers not only understand how to use HockeyStack, but also how to leverage it strategically in their GTM motions.

You’ll be responsible for scaling customer education through engaging content, a world-class knowledge base, and impactful training for both customers and internal teams. This is a highly visible role that will shape how we drive adoption, retention, and business outcomes as HockeyStack scales worldwide.

🔧 What You’ll Do

• Create engaging educational content (videos, webinars, decks, knowledge base articles) that helps customers get value from HockeyStack.

• Build, maintain, and scale our external knowledge base to ensure accuracy, accessibility, and strategic alignment with customer needs.

• Partner with Customer Success Managers and Data Analysts to deliver training that combines platform education with actionable GTM insights.

• Lead live training sessions for both customers and internal GTM teams to drive confidence and adoption.

• Design and execute scalable enablement programs that improve retention, adoption, and change management across our customer base.

• Collaborate cross-functionally with Product, Marketing, and Success to support feature

🧬 What We’re Looking For

• Ownership-first mindset — you take initiative, move fast, and figure things out

• Thrive in early-stage, high-urgency environments where speed and impact matter

• Curious, self-aware, and feedback-driven — you bring energy, not ego

• See this role as a defining chapter — not a stepping stone or side quest

• 3–6 years of customer enablement or education experience in high-growth B2B SaaS.

• Strong background with data platforms, analytics, or MarTech/GTM tools.

• GTM or marketing experience with an understanding of how revenue teams operate.

• Proven ability to create educational content (video, decks, written guides) and instructional design expertise.

• Excellent facilitation and communication skills to train both customers and internal stakeholders.

• Highly organized, detail-oriented, and able to manage multiple initiatives in a fast-paced environment.

• A self-starter who thrives in high-growth settings.

✨ Why Join Now?

We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right.

We’re building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. The on target earnings range for this role is $120,000 to $180,000 USD, adjusted for location and qualifications.

HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.