Own the renewals process: end-to-end support for customers.
Drive customer retention: support renewal targets and reduce churn.
Cross-functional collaboration: work with Sales, CS, Finance to streamline renewals.
Data-driven insights: use CRM and usage analytics to identify renewal risks.
Escalation management: address renewal issues to achieve win-win outcomes.
Reporting & forecasting: maintain renewal forecasts in CRM tools (Salesforce).

🎯 Requirements

Experience: 1-3 years in Renewals/CS/AM, B2B SaaS.
Customer focus: strong relationships and customer experiences.
Negotiation: confident, empathetic, professional.
Analytical thinking: data-driven decision making.
Collaboration: cross-functional with Sales/CS/Operations.
Tools: Salesforce, Gainsight, CRM proficiency.

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