ServiceNow Tester

ServiceNow Senior Quality Analyst (India)

Why Us!

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflowsto create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Tester with strong ServiceNow Testing experience. The role is responsible for leading, coaching and mentoring a team of Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. The Architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

The Role

The ServiceNow Tester is responsible for developing and supporting the planning, design and execution of test plans, test scripts, and process plans for projects. The ServiceNow Tester will be responsible for ensure that the end product meets the minimum quality standards, is fully functional and user friendly. The ServiceNow Tester should demonstrate strong attention to detail, and have analytical problem-solving abilities, interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

What You Will Be Doing

• Develop and execute test plans to ensure that all objectives are met
• Implement and monitor test scripts to assess functionality, reliability, performance and quality of the service or product
• Identify and remedy defects within the production process
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyze statistical data
• Ensure that user expectations are met during the testing process
• Draft quality assurance policies and procedures
• Investigate customer complaints and product issues
• Ensure ongoing compliance with quality and industry regulatory requirements

What You Bring Along

• 4+ years of experience in ServiceNow Testing in 2 or more capabilities (i.e. ITSM,ITOM etc.)

• Ability to understand several testing techniques (e.g., performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
• A good understanding of software testing types, techniques, tools, processes, and methodologies. 
• Reviewing test cases, test scenarios, analysing the cause of the issues and taking corrective actions as required. 
• Good understanding of all Testing Techniques which includes Smoke testing, Functional testing, Integration testing, System testing, Regression Testing, Stress Testing, Black box testing
• Solid functional and non-functional end to end testing experience of ServiceNow platform
• Experienced in testing of ServiceNow based products.
• Resource should have hands on working knowledge of using an already existing automation framework (ATF) to solve different testing delivery problem, challenges, preference will be given to ServiceNow ATF tool.
• Technical expert responsible for specifying, planning, reporting, designing, reviewing in his/her technical areas (e.g. Service now /Automation areas).

Education:

• A four-year undergraduate degreein Computer Science or relevant field
• 3+ years ServiceNow testing experience or in related field

Certification:

• ISTQB (International Software Testing Qualifications Board)
• CSTE (Certified Test Engineer)
• CSA

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.We value and celebrate diversity, believing that every employee matters and should be respected and heard.We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com