Related skills
cloud servicenow fsm csm📋 Description
- Facilitate executive workshops translating business requirements into outcomes
- Lead workshops and implementations from a customer strategy viewpoint
- Lead customers in process definition and mapping
- Define needs, determine strategies, and develop improvement plans
- Collaborate with Solution/Technical Architects on project implementation plans
- Oversee development of Senior Business Analysts
🎯 Requirements
- Five+ years as a client-facing technical consultant delivering packaged software
- Experience with FSM programs; leadership on ServiceNow CSM solutions
- Strong knowledge of business process architecture for cloud platforms
- Strong interpersonal, facilitation, and presentation skills
- Strong written and verbal communication with executives
- Ability to assess and mitigate risk
🎁 Benefits
- Healthy work-life balance
- Collaborative and innovative culture
- Professional growth opportunities
- Diverse and inclusive workplace
- Equal opportunity employer
- Disability accommodations available upon request
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