Senior Project Manager

Location: Remote (U.S.-Based) | Travel: Up to 25%Department: Delivery Services | Reports To: Program DirectorEmployment Type: Full-Time

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

You’re a strategic, hands-on leader who thrives in fast-moving, client-facing environments. You know how to guide teams through complexity, manage competing priorities, and deliver outcomes that exceed expectations. As a Senior Project Manager, you’ll lead enterprise-scale ServiceNow projects, mentor delivery teams, and ensure client success at every step.

If you’re ready to elevate your career and make an impact that matters, NewRocket is ready for you.

• Lead end-to-end ServiceNow projects and programs — from planning through execution — ensuring scope, budget, and timeline are met.

• Serve as the bridge between business and technical teams, aligning project goals to client vision and outcomes.

• Define and manage scope, milestones, and deliverables, communicating progress clearly and proactively to stakeholders.

• Facilitate agile ceremonies and client meetings, driving collaboration and accountability across teams.

• Monitor budgets and forecasts, analyze profitability, and ensure accurate invoicing and reporting.

• Identify and mitigate risks early to maintain project momentum and client satisfaction.

• Coach and mentor project teams, fostering a culture of ownership, agility, and continuous improvement.

• Contribute to delivery excellence by maintaining project documentation, status reports, and lessons learned.

• Collaborate with clients to ensure value realization and high-quality solution delivery.

• 8–12 years of business-related experience, including 5+ years in technology project or program management.

• Proven success delivering large, complex enterprise projects using Agile, Waterfall, or hybrid methodologies.

• Deep understanding of project economics, including cost-benefit analysis, ROI, and budget forecasting.

• Experience managing ServiceNow or SaaS implementations (ServiceNow experience strongly preferred).

• Excellent facilitation, communication, and stakeholder management skills.

• Ability to lead teams in a matrixed environment and adapt quickly to ambiguity and change.

• Demonstrated ability to inspire and motivate cross-functional teams toward shared goals.

• Attention to detail with a passion for continuous improvement and operational excellence.

• Bachelor’s degree in Business Management or related field (required)

• PMP certification (required)

• Agile/SCRUM certification (preferred)

• ServiceNow certification or hands-on experience (preferred)

At NewRocket, our people are our power. We celebrate diversity, encourage innovation, and invest in your growth. You’ll find an environment that values authenticity, balance, and collaboration — where every team member is empowered to go beyond.

We are proud to be an Equal Opportunity Employer committed to diversity and inclusion. Employment decisions are made without regard to sex, race, color, religion, gender, national origin, disability, sexual orientation, pregnancy, age, military, or veteran status.

If you require accommodation during the application process, please contact hr.us@newrocket.com.

Learn more about your rights under the law.