High Touch Implementation Specialist - Americas - PST

Added
22 days ago
Type
Full time
Salary
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Related skills

analytics saas change management cross-functional collaboration data models

πŸ“‹ Description

  • Lead end-to-end implementations for high-growth B2B SaaS.
  • Manage ~15 active implementations, each 4–8 weeks.
  • Work directly with customers to develop implementation plans and time-to-value.
  • Support customers to get up and running quickly with Ashby.

🎯 Requirements

  • Lead implementation and onboarding projects; define scope and milestones.
  • Remote-first work; travel <10% for engagements.
  • Experience with multi-module SaaS systems, data models, analytics.
  • Customer-centric; tailor implementations; build relationships.
  • Change management experience; adapt to new systems.
  • Cross-functional collaboration with CS, Sales, Product, Eng, Ops.

🎁 Benefits

  • Focus on high-quality work; avoid quick hacks.
  • Sell a product that customers are excited about.
  • Competitive compensation; stock options.
  • 10-year exercise window for stock options.
  • Unlimited PTO with four weeks per year.
  • 12 weeks fully paid family leave in the US (expansion to other countries).
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