Implement, train, and support Ashby adoption for customers in Europe.
Partner with four CSMs on the EMEA High Touch team.
Become a product and domain expert to drive hiring excellence.
Manage 4–8 week implementations for mid-market customers.
Work with cross-functional teams across Sales, Marketing, Product, and Operations.

🎯 Requirements

2+ years in B2B SaaS customer success.
Managed ~60 mid-market customers; >$1.5M ARR.
Experience working with cross-functional stakeholders (Sales, Marketing, Product, Operations).
Ability to tailor training and create Ah-ha moments for customers.
Experience with technically complex products; curious about how things work.

🎁 Benefits

You’ll deliver high-quality work and avoid quick hacks.
10-year stock options exercise window.
Unlimited PTO.
Twelve weeks of fully paid family leave.
Generous equipment, software, and office furniture budget.
$100/month education budget with manager approval.

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