Answer service calls, tickets and emails coming into the call center.
Create a customer incident in ServiceNow for every call answered.
Provide mobile support, add/delete users to the client network and other tasks.
Assist clients with hardware and software support via telephone.
Coordinate with team to ensure rapid response times and follow-up with customers.
Ensure that all VIP calls are responded to immediately.

🎯 Requirements

2+ years IT support experience, preferably in the public sector
Active HDI Customer Support Representative certification
Must obtain Google IT Support certification within 6 months
Active Secret clearance or higher
Must have High School diploma or higher degree
Superior customer service skills; strong desire to provide high-quality service

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