Helpdesk Technician - Tier 1

📋 Description

• Answer Tier 1 Help Desk calls promptly and log incidents in Remedy.
• Provide first-line hardware/software support via telephone.
• Add/delete users and perform CAC/Mobile support tasks.
• Coordinate with team for rapid responses and VIP attention.
• Document, track, and monitor issues to ensure timely resolution.
• Develop professional relationships to understand business needs.

🎯 Requirements

• Active DOD Public Trust clearance.
• Active CompTIA Security+ CE certification.
• Bachelor's degree +4 yrs or HS +8 yrs in relevant support.
• Superior customer service; focus on high quality service.
• Strong verbal communication; telephone-friendly.
• Knowledge of IT networks, systems, processes, and methodologies.

🎁 Benefits

• Inclusive and supportive work environment.
• Competitive compensation package.
• Growth via trainings, certifications, memberships.
• Medical, dental, vision, 401(K) with company match.
• Flexible PTO, holidays, parental and military leaves.
• Wellness and mental health benefits; commuter benefits.