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windows customer service servicenow active directory it support📋 Description
- Answer service calls, tickets and emails coming into the call center.
- Create a customer incident in ServiceNow for every call answered.
- Provide Mobile Support; add/delete users to the client network.
- Assist clients with hardware and software support via telephone.
- Coordinate with team to ensure rapid response times and follow-up.
- Ensure VIP calls are responded to immediately.
🎯 Requirements
- 2+ years IT support experience (public sector preferred)
- Active HDI Customer Support Representative certification
- Must obtain Google IT Support certification within 6 months
- Active Secret clearance or higher
- High School diploma or higher
- Superior customer service and verbal communication skills
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