Related skills
technical support customer service servicenow active directory it support📋 Description
- Answer service calls, tickets and emails in the call center.
- Create a customer incident in ServiceNow for every call answered.
- Provide Mobile Support and manage user accounts in the client network.
- Assist clients with hardware and software support via telephone.
- Coordinate with the team to ensure rapid response times and follow-up.
- Develop professional working relationships with customers to understand business needs.
🎯 Requirements
- 2+ years IT support experience, preferably in the public sector
- Active HDI Customer Support Representative certification
- Must obtain Google IT Support certification within 6 months
- Active Secret clearance or higher
- High School diploma or higher degree
- Superb verbal communication skills; comfortable on the telephone and responding to calls
🎁 Benefits
- Top Workplace designation recognizing an inclusive, people-first culture
- Inclusive, supportive environment with opportunities to grow
- Disability accommodation available; contact staffing@intellidyne-llc.com
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