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security customer service help desk hardware support active directory📋 Description
- Answer calls into the Tier 1 Help Desk.
- Create a customer incident in Remedy for every call.
- Provide hardware and software support via telephone.
- Coordinate with team for rapid response and follow-up.
- Ensure VIP calls are responded to immediately.
- Document, track and monitor problems for timely resolution.
🎯 Requirements
- Active DOD Public Trust clearance.
- Active CompTIA Security+ CE certification.
- Bachelor's degree with 4 years relevant support experience, or HS degree with 8 years.
- Superior customer service skills; high-quality service mindset.
- Excellent verbal communication; telephone support experience.
- Knowledge of IT networks, systems, processes and methodologies.
🎁 Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth via trainings, certifications, memberships, mentorships
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off, holidays, parental and military leave
- Rewards and recognition through awards and bonuses
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