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okta windows macos active directory azure active directory📋 Description
- Deliver advanced Tier 1 helpdesk support, including backup and escalation.
- Resolve intermediate troubleshooting issues for local and remote employees.
- Maintain accurate documentation of issues and resolutions in the ticketing system.
- Create and update helpdesk documentation and troubleshooting resources.
- Support administration activities or act as SME for minor IT systems.
- Assist senior IT staff with software rollouts, maintenance, and fixes as needed.
🎯 Requirements
- Bachelor's degree in IT/CS or HS diploma plus 5 years related IT experience.
- 3+ years in IT help desk, desktop or end-user support.
- Experience supporting Windows and macOS environments.
- Proficiency with AD, Azure AD, Okta, Intune, Jamf endpoints.
- Familiar with ITSM/help desk ticketing systems.
- Strong customer service and clear technical communication.
- Ability to work independently and prioritize tickets.
🎁 Benefits
- Compensation is commensurate with experience.
- Generous retirement package and ESOP.
- Medical, dental, and vision insurance.
- Pre-tax contribution plans.
- Remote-friendly, flexible work environment.
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