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windows macos sharepoint active directory intune📋 Description
- Deliver advanced Tier 1 helpdesk support for local and remote users.
- Respond to requests via ticketing system; escalate as needed.
- Maintain accurate docs of issues, resolutions, and requests per SLAs.
- Support hardware lifecycle tasks: imaging, setup, shipping, onboarding/offboarding.
- Assist software rollouts, maintenance, and fixes; update knowledge bases.
- Collaborate with IT team; mentor junior staff and improve service delivery.
🎯 Requirements
- Bachelor's degree in IT or related field, or HS diploma with 5+ years IT support.
- 3+ years IT help desk, desktop support, or end-user tech support.
- Strong Windows and macOS troubleshooting; user accounts and device config.
- Experience provisioning/deprovisioning and workstation management; user access.
- Proficiency with endpoint management tools (Intune, Jamf) and AD/AAD/Okta.
- Familiarity with Microsoft 365 (Office 365) and SharePoint; ITSM ticketing.
- Excellent customer service and communication; explain tech to nontechnical users.
🎁 Benefits
- Medical, dental, and vision insurance; pre-tax contribution plans.
- Employee Stock Ownership Plan (ESOP).
- Generous retirement package.
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