Helpdesk Support Engineer, Level 2 - Secom

📋 Description

• Respond to client IT support requests via phone and email.
• Build and maintain strong client relationships.
• Network troubleshooting; VLAN setup and firewall rules.
• Server & virtualization: Windows Server with Hyper-V; VM monitoring.
• Unified communications: VoIP setup and troubleshooting.
• Microsoft 365: user management, email config, Exchange basics.
• Backup management: monitor backups and basic recovery.
• Workstation support: hardware/software issues; escalate complex problems.

🎯 Requirements

• Minimum 2 years in a Level 2 support role (MSP preferred).
• Proficiency with firewalls and basic rule management.
• Knowledge of Windows Server and Hyper-V VM management.
• Familiarity with VLANs and general network infrastructure.
• Experience with Microsoft 365, user management and email config.
• Basic VoIP and backup software experience.
• Strong prioritization and multitasking in a fast-paced environment.
• Excellent communication and documentation skills.

🎁 Benefits

• Hybrid work environment.
• Work with Australia’s leading clubs and golf venues.
• Growing MSP with strong industry partnerships.
• Exposure to diverse clients and cutting-edge technologies.