Helpdesk Support Engineer, Level 2 - Secom

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

voip firewall windows server microsoft 365 vlan

📋 Description

  • Respond to client IT support requests via phone and email with SLA-aligned resolutions.
  • Build and maintain strong client relationships through effective communication.
  • Windows Server with Hyper-V: monitoring, VM management, and replication.
  • Network troubleshooting: VLAN setup and basic firewall rules.
  • Unified Communications: VoIP setup and basic troubleshooting.
  • Microsoft 365 Support: user management, email configurations, Exchange/Intune.

🎯 Requirements

  • Minimum 2 years in a Level 2 Support role, MSP preferred.
  • Proficiency with firewalls; basic rule management and network troubleshooting.
  • Knowledge of Windows Server and Hyper-V; VM management and monitoring.
  • Familiarity with VLAN configuration and wireless network support.
  • Experience with Microsoft 365, including user management and email config.
  • Basic experience with VoIP systems and backup software is advantageous.

🎁 Benefits

  • Hybrid work environment
  • Work closely with some of Australia’s leading clubs and golf venues
  • Be part of a growing MSP with strong industry partnerships
  • Gain exposure to diverse clients and cutting-edge technologies
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