Related skills
itil itsm intune remedy mobile device management📋 Description
- Provide LAN support for desktop problems and software/service requests.
- Deliver Tier II support for PC/server hardware; support JWICS users.
- Monitor and resolve hardware, software, and network problems.
- Support COOP and ITIL-based processes for incident control.
- Handle service requests via Remedy, phone, and email; document issues.
- Collaborate with network services to restore service and fix root causes.
🎯 Requirements
- DoD 8570 Level II certification (IAT II).
- 3 years desktop support experience.
- Windows 11 installation and troubleshooting experience.
- Imaging devices experience.
- ITIL Foundation (v3) or greater (desired).
- MCA or VCP (desired).
- Android/iOS MDM via Intune (desired).
🎁 Benefits
- Competitive benefits package.
- On-site with 8x5x52 coverage and 24x7 on-call support.
- Culture built on the 6Hs values.
- Equal opportunity employer.
- Career growth and supportive team environment.
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