Related skills
tcp/ip cisco vpn connectwise ninja📋 Description
- Respond to and resolve incidents per SLA.
- Provide remote client support via ConnectWise, phone, and tools.
- Work within a POD serving a defined set of clients.
- Document all work in ITGLUE and ticketing tools.
- Liaise with internal teams, vendors and clients.
- Deliver white-glove, professional client service.
🎯 Requirements
- 2+ years in customer-facing technical services; MSP a plus.
- Experience with ConnectWise, Ninja, PRTG, ITGlue.
- Networking: TCP/IP, VPN, IPsec, QoS.
- WAN/LAN routing, security and load balancing.
- WLAN: Meraki, UniFi, Cisco.
- Windows Server/Desktop and Apple ecosystem experience.
🎁 Benefits
- Salary: $1250-$2083 monthly (USD) for Philippines.
- Full-time remote role; Mon-Fri, 9am-6pm EST.
- Health Insurance (medical, vision, dental), EAP.
- FSA and HSA options; 401(k) with company match.
- Paid time off, holidays and floating holidays.
- Commuter benefits.
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